Our offices will be closed for a company-wide retrreat Oct. 9 - 13.
Thank you for using Stow Simple. Our goal is to make storage as stress free as possible. In order to accomplish this, there are some ground rules we have to cover. his document is intended to set out the terms and conditions (the "Terms") that govern all use of www.stowsimple.com and Stow Simple services for Resident Plans. If you are a UM student please refer to our Student Terms of Service HERE.
Please read this agreement carefully as both you and Stow Simple are bound by the terms of this Agreement. Our Storage and Online Services are available to you only if you accept all policies comprised in this Agreement.
Here are some quick definitions before we start to make things easier:
You will be charged the following fees:
Missed Appointment/Cancellation Fee
$110 (same day); $55 for cancellation with less than 72-hours notice
New Account Administration Fee
Delivery charge fee (per trip)
Subject to your storage quote.
Overweight Box fee (per Box) Bins/Boxes over 45lbs
$55.00 per bin/box
Canceling service after Box(s) have been delivered or Unused/Empty Box Pickup Fee (flat rate) 
Unreturned Box Purchase fee (per Box) 
Disposal fee (per Box) .
$30/half hour (per mover)
Delinquency & Lien charges and penalties:
One-time delinquent account admin fee (levied on 10th day past due) $10.00
Daily delinquent account admin fee (levied from 10th day past due onward) $1.00/day past due
No show at delivery or pickup or missed appointment 
Dishonored Check Charge
Cancellation or rescheduling with less than 48-hour notcie 
Charge Back Charge (when we're not at fault)
Lien Fee 1 (after 31 Days) (Whether or not Sale Occurs)
Lien Fee 2 (after 60 Days) (Whether or not Sale Occurs)
Lien Sale/Auction Administration Fee
Important Legal Notice: The monthly occupancy charge and other charges stated in this Agreement are the actual charges you must pay.
The period of time that this Agreement is in effect is called the "term." The term begins when you sign or accept this Agreement and will continue on a month-to-month basis until terminated (subject to a 3 paid months minimum of storage term requirement).
You shall pay rent monthly to Stow Simple. Monthly rent must be paid in advance on the first day we pick up Your Things, and monthly thereafter, or you'll be subject to a late charge. Monthly rent must be paid in full, without any deductions, without prior notice or prompting from us (i.e. Stow Simple is not required to send you an invoice or a billing statement). The monthly rent amount you must pay is the sum of the full amounts set out in the Schedule of Monthly Charges that apply to Your Things, plus any applicable sales and other taxes imposed by any taxing authority. A breakdown of monthly fees and charges are available to you in the billing section of your account log in.
Your monthly rent is non-refundable. Also, you will not be entitled to a refund of a pro rata portion of the rent paid for the month in which your items are returned to you. This is the standard policy for almost all storage companies.
Your monthly "Billing Cycle" is based on the date we pick up Your Things. If we pick up Your Things on the 7th of the month, your "second month" begins on the 7th of the next month. (Please note: we have a three-months paid minimum). If we pick up your things after the 28th of any month, your anniversary date will be on the 28th.
If you add an additional Box during any Billing Cycle, we will adjust your monthly rent for that Billing Cycle on a pro rata basis for the day(s) your Box was in our possession. This means, for example, if you add a Box halfway through the monthly Billing Cycle, you would pay one half the current monthly rent for that Box in the next Billing Cycle. To calculate the actual fractional rent charge that applies to you when adding a Box part way through a Billing Cycle, you'd take the number of days your Box was actually in our possession, including the day we picked up your Box, and divide it by the number of days in that Billing Cycle when you added the Box. You may be wondering how this impacts our three-month minimum requirement. Simply put, if you decide to take a Box back that has not been stored by us (and for which we have not yet billed you) for at least three months, we will charge you the difference so you will have paid for that minimum three months of rent for the Box.
Three months of rent are non-refundable. This means that under no circumstance will you be entitled to a refund of three months' rent, which will be paid in three monthly installments. Should you request back Your Things prior to 3 paid months, you will be charged for the remaining balance prior to the delivery or Your Things.
Please note that you will not receive a credit or partial refund of prepaid monthly rent if larger items or a Box is removed part way through that Billing Cycle.
The monthly rent, amounts and type of other fees and/or charges, as well as any other term of this Agreement, may be adjusted by Stow Simple effective the month following notice by Stow Simple to you specifying the adjustment. Such notice will be given to you at least thirty (30) days prior to the first day on which the adjustment will be effective. Any such adjustment will not otherwise affect other terms of this Agreement and all other terms of this Agreement shall remain in full force and effect.
You are required to make all rental payments and other payments in a timely manner. Rent is due on or before the first day of your Billing Cycle, according to this Agreement. If you end up late on your payments, we may accept a partial payment of the rent or other outstanding fee. However, our acceptance of a partial payment does not mean you are not in default nor does it stop us from pursuing our remedies discussed in this Agreement. A partial payment will not release your Boxes from any failure to pay ("default") under this Agreement. You will not be able to access your Boxes when you are in default.
It is your responsibility to be home to receive Your Things when you request Stow Simple to return some or all of Your Things to you. Fees for late delivery appointment cancellations and no shows are defined above.
Stow Simple is a local service. Our services are limited to our Service Area (listed at https://www.admin.stowsimple.com/faq). Pickup and delivery of your stored items is limited to our service area. Stow Simple is strictly a pickup and delivery storage service, and we do not allow visitation by outside parties inside our storage facilities. Upon placing an order with Stow Simple you agree to pickup and delivery services within our service area only. Stow Simple does not pickup or deliver to self-storage facilities. Should you move outside of our service area after engaging the Service of Stow Simple, you must notify Stow Simple of changes in your email address, mailing address, phone number or other contact information you previously provided to Stow Simple. Such notice must be made by updating your online profile ten (10) days PRIOR to moving outside of our Service Area (listed at https://www.admin.stowsimple.com/faq).
You are responsible for complying with local, state, and federal laws, rules, and regulations regarding storage of items, as well as all Stow Simple policies. You represent and warrant that: (i) you have the authority to, and are of legal age to, bind yourself to this Agreement; (ii) your use of the Storage Service will be solely for purposes that are permitted by this Agreement; and (iii) your use of the Storage Service will comply with all local, state and federal laws, rules, and regulations, and with all other Stow Simple policies.
Absent a court order or binding arbitration ruling, Stow Simple will not release any of Your Things to someone else that claims they own it. However, Stow Simple will not "take sides" in a property dispute. If anyone approaches Stow Simple directly with a claim that they are the true owner of some or all of Your Things, we will provide them with a form to fill out under penalty of perjury that sets out their claim. As part submitting that form, the person claiming ownership of some or all of Your Things must agree to indemnify Stow Simple and you for all costs that result from their claim if it is wrong, and they must agree to offer you the option to arbitrate (without Stow Simple as a party) to resolve the claim, with the loser to pay the winner's attorney's fees and costs.
If they agree to these terms, we will provide you a copy of their summary of their claim, along with a form for you to respond to dispute their claims. If you dispute the claims, Stow Simple will take no further action — the matter is yours to resolve (although you will now have the option of a loser-pays arbitration). You have 30 days to dispute the claim of ownership. If you do not respond, we will return the disputed property to you, and notify the person claiming ownership that we have done so. By executing this Agreement, you are agreeing that we can bill you for the costs (including internal staff costs) of returning the disputed property. You also agree that you will not be entitled to any pro-rata refund of monthly rent, and that the three-month rental minimum will still apply.
Stow Simple, or another company that we rely on, will save your credit card or debit card information and will use it for any future charges. If you want us to stop billing that card, you need to notify us through your settings by providing us with details of a replacement card. We currently only accept the following payment methods for all one-time and recurring charges: American Express, Visa, and MasterCard. However, we reserve the right to require payment by cash, bank check, or certified check should your account balance go past due. If we are unable to bill your card, we'll send you a notice and try again in a few days. Late fees will be charged as soon as the event of late payment or delinquency occurs or as otherwise explained in the pricing and fee table at the start of these Terms. In the event there is an erroneous charge back on a payment you make with your credit or debit card, we will charge you a fee of $35.
A Stow Simple team member cannot pack your box. You are responsible to safely and securely pack your items into each Box. This includes packing your items so that they will not be damaged during transit and storage. You understand that the Box will be moved from time to time in connection with deliveries or as may be needed for its storage. By having us pick up a Box, you represent and warrant that the Box has been packed appropriately. We recommend padding your items and the inside of our bins or boxes with packing materials such as bubble wrap and packing paper. You agree that Stow Simple is not responsible for any damage caused by or arising from your failure to properly pack the Box. In addition, we reserve the right to refuse any Box that we reasonably believe weighs over 45lbs, exclusive of the actual weight of the Box.
We do our best to handle your items with care, but you’re responsible for packing your stuff. Please pack your items carefully so that they’re not damaged during transportation or in storage.
If you’re storing a larger item, please pack it in a box, wrap and pad any delicate or sharp items. This includes protecting your items so that they will not be damaged during transit and storage. Please coil electric cords, and tape moving pieces in place. If you’re storing an AC unit (please remove it from your window before we pick it up) or mini fridge, be sure to unplug it at least 24 hours before your pickup and let it drain and air out completely. We are not responsible for any damage to larger items that we deem to have not been properly packed, wrapped, or otherwise prepared for storage.All TV's must be securely packed in a TV boxed appropriate for its size. Mattresses and cushions must be wrapped in a mattress bag. Items are stored in the same condition we receive them. Light-colored items should be boxed by the User or wrapped in plastic to protect from stains or discoloration.
Stow Simple may use subcontractors and/or third parties to help perform any Stow Simple obligations or services under this Agreement or any other agreements that incorporate this Agreement, including without limitation for pick-ups, return deliveries, and other logistics with respect to Stored Items.
You acknowledge and agree that Stow Simple will not be responsible for: (i) dismantling or assembling any unit, system, or furniture (including flat pack); or (ii) disconnecting, reconnecting, dismantling or reassembling appliances, fixtures, fittings or equipment.
FRAGILE ITEMS POLICY:
Fragile items are not eligible for the coverage provided under our paid protection plans. Our Basic Protection Plan covers damages at 60 cents per pound. Stow Simple has no liability for certain types of damage that are defined below.
Some items need extra care during transportation and storage. Accordingly, we have policies that govern our storage of items that could reasonably be called “fragile” (“Fragile Items”). We have guidelines for what constitutes a Fragile Item, but the guidelines below are not a complete list of all Fragile Items. These policies affect your ability to store certain items and our liability under our Protection Plans for damages to Fragile Items.
Please avoid storing Fragile Items in Stow Simple boxes and bins. If you choose to store Fragile Items, please pack your items carefully so that they’re not damaged during transportation or in storage. We recommend padding your items and the inside of our bins or boxes with packing materials such as bubble wrap and packing paper. We reserve the right to refuse to accept any Item that appears insufficiently sturdy or too poorly packed for transit or storage, or we may require that you purchase Supplies and/or elect to use our Packing Services before we will store your Item.
Furniture that incorporates glass (in a tabletop or anywhere else) must be disassembled so that any glass pieces can be adequately protected. Stow Simple reserves the right to refuse to store any glass items that cannot be adequately protected.
Many common household items are Fragile Items. You already know which ones those are, but for the avoidance of any doubt, common fragile items include without limitation all glassware, dishes, ceramics, pottery, ornaments, and crystal.
We consider all electronics to be Fragile Items, including without limitation TVs, computers, tablets, phones, printers, hard drives, and stereos, unless these items are packed by our team in a specialized box.
We are not liable for internal derangement. In addition to electronics, the internal workings of musical instruments, appliances, and mechanical devices are also fragile. Since we are not able to certify the condition and internal functionality of electronics, musical instruments, appliances, or mechanical devices before we store them, we are not liable for any mechanical or electrical derangement, defect, or internal damage that may occur.
Particleboard is made from small particles of wood, such as sawdust and wood chips, which are glued and pressed together to form a sheet. Particleboard is weaker than other furniture materials, like plywood or solid wood. Particleboard items are unable to packed securely for commercial transport unless completely disassembled and repackaged. For these reasons we consider all particleboard items Fragile Items. Many particleboard items are covered by a wood veneer, and we may not be able to identify all particleboard furniture as such.
Some materials possess an inherent vice that causes them to corrode or degrade over time or makes them susceptible to damage from atmospheric changes in temperature and humidity. Items containing these materials are considered Fragile Items. We disclaim all liability for damage arising from the inherent vice of materials and from changes in temperature and humidity, including without limitation the growth of mold and mildew.
If you select to have Stow Simple take photos of or index Your Things, Stow Simple will need to open up your Box(es) to do so. Other than providing that service if you select it, Stow Simple does not intend on accessing any of your Boxes after they are sealed. However, Stow Simple reserves the right to open and inspect any Box in the event of an emergency, suspected criminal activity, suspected storage of prohibited goods, or upon your default under this Agreement. Should Stow Simple receive a search warrant from a governmental agency, we may, without incurring any liability to you, immediately remove your seal from the relevant Box(es), allow your Box(es) to be searched, and, if applicable, the contents to be seized. Should Stow Simple receive a subpoena, or a law officer or governmental agency requests documents or information about Your Things, you agree that we may provide such information or documents without incurring liability to you.
You can terminate your account at any time by contacting Stow Simple at firstname.lastname@example.org or by phone (888) 544-6050. All cancellation requests must be confirmed by a service agent. In order to avoid your next monthly charge all cancellation requests must be made at least 72-hours in advance of your anniversary date. (Any fees for a minimum storage term per Box will still apply). You must arrange for and pay for the costs (as set out in this Agreement) of getting Your Things back to you within our service area. You must continue to pay us your full storage charge each month until all of Your Things have been returned to you.
You may not store in any Box:
Do not store official documents or items containing personally identifiable information in a Box. To the fullest extent permitted by law, you waive all rights and claims against Stow Simple arising in any way from storing these things with Your Things. In addition, you should not store fragile items in a Box. By executing this Agreement, you understand and agree that if you go ahead and store fragile items in a Box, you waive all rights and claims against Stow Simple should your fragile items get damaged or break. Stow Simple uses packing blankets and packing supplies to ensure safe transport for items that do not fit in a Box. If any items are not packed into boxes or protected with moving blankets you are solely responsible for damage to those items.
We will use commercially reasonable efforts to maintain the temperature of the facility in which your Boxes are stored between 55°F and 85°F. Other than temperature, Your Things will not be stored in a climate-controlled environment. The airflow, moisture level, and heat will not be regulated. We will take all commercially reasonable steps to protect your items from the growth of mold or similar microorganisms. However, because Your Things will not be stored in a completely climate-controlled environment, we cannot guarantee that mold or similar microorganisms may not develop on your property. We are not liable for the natural growth of mold, or mildew or similar microorganisms on your property. You assume the risk that mold or similar microorganisms could develop under these circumstances. Further, you acknowledge and agree that the storage containers provided by Stow Simple and premises where they will be located are not suitable for the storage of heirlooms or precious, invaluable or irreplaceable property such as, but not limited to, books, records, writings, contracts, documents, personalized or other DVDs or videos, works of art, objects for which no immediate resale market exists, objects which are claimed to have special or emotional value and records or receipts relating to the stored goods. You agree not to store any such items. Should you store such items, you assume the risk that they could be damaged by the environmental conditions existing at the premises where they are stored and waive all rights and claims against Stow Simple for any damage arising from environmental conditions.
If you fail to pay rent or other fees on time, it means you are in "default" under this Agreement. You may (at our sole discretion) be denied access to the Box if you fail to pay rent by the due date.
STOW SIMPLE HAS A LIEN UPON ALL PERSONAL PROPERTY STORED BY YOU IN THE BOX FOR OUTSTANDING RENT, LABOR, OR OTHER CHARGES, PRESENT OR FUTURE, IN RELATION TO THE PERSONAL PROPERTY, AND FOR EXPENSES NECESSARY FOR ITS PRESERVATION, OR EXPENSES REASONABLY INCURRED IN ITS SALE OR OTHER DISPOSITION AS PERMITTED BY FLORIDA LAW. STOW SIMPLE MAY ENFORCE THE LIEN BY SELLING THE PERSONAL PROPERTY STORED BY YOU IN THE BOX AT A LIEN SALE IN ACCORDANCE WITH APPLICABLE LAW. STOW SIMPLE WILL PROVIDE YOU WITH DUE AND PROPER NOTICE OF THE LIEN SALE PRIOR TO ITS OCCURRENCE.
You represent and warrant that each Box to be stored by Stow Simple contains property weighing no more than 45 pounds, with an aggregate limit comprising of all of Your Things of $0.60 per pound (the "Aggregate Limit"). In the event of any loss, damage, or destruction of Subscriber Property caused by Stow Simple's breach of any obligation to Subscriber, Stow Simple's liability will be limited to the lesser of the following: (a) the amount of the actual loss or damage; or (b) an amount equal to sixty cents (60 cents) per pound multiplied by the actual weight (in pounds) of the lost or damaged article.
We do not maintain any insurance on your personal property that you can make a claim under. Insurance that applies above the limit of Stow Simple's liability (or when Stow Simple is not liable) is your sole responsibility. You have the option of obtaining your own personal coverage for your items stored in Stow Simple, and if you do not do so, you understand that Stow Simple will not be liable beyond the amounts and conditions in these Terms.
To the fullest extent permitted by law, Stow Simple and its agents will have no responsibility to you or to any other person for any loss, liability, claim, expense, damage to property or injury to persons from any cause, including without limitation, Stow Simple's and/or its agent's active or passive acts, omissions, negligence or conversion, unless the loss is directly caused by Stow Simple's fault. Further, Stow Simple will have no liability to you for damages caused by an act of god, including a hurricane.
To the fullest extent permitted by law, you shall indemnify and hold Stow Simple and its agents harmless from and against all losses, liabilities, costs, expenses, attorneys' fees, fines, damages, claims demands, causes of action and lawsuits of any kind whatsoever in any way arising from, or as a result of, or in connection with Your Things and your use of Stow Simple, including, without limitation, as a result of any of Your breach of Your obligations pursuant to this Agreement.
Any insurance carried by you or us is for the sole benefit of the party carrying the insurance. Each party waives its right to make any claim against the other for loss or damage in the event of casualty and will cause its respective insurance policies to be endorsed so as to waive that right of their respective insurers. You expressly agree that the carrier of any insurance obtained by you shall not be subrogated to any claim of you against us. This clause is a specific bargained for condition of this Agreement and we would not have entered into this Agreement without it.
In the event your e-mail address or residence address changes, you must promptly notify us. We are not responsible if you don't receive a notice from us because your address changed and you did not notify us.
All content included on Stow Simple (and the software that runs it) is the property of Stow Simple or Stow Simple's licensors or other content suppliers. There are copyright and trademark and other laws that apply to protect that content. We own or license all content on our website including any trademarks, service marks, or logos. We reserve all our rights (so your rights are those expressly named for you). You may not use (in any fashion, where use is interpreted as broadly as possible) content on Stow Simple without the express prior written consent of the respective owners.
We grant you a limited nonexclusive, non-transferable, non-sub licensable right solely to display and view content on Stow Simple for personal, non-commercial use. Other than fair use, other uses are prohibited without express consent.
You are allowed to use the service as long as you follow a few basic rules. The following Use Restrictions and Conduct Restrictions are the basic rules we expect users to follow while using Stow Simple. We are not responsible for the content our users post.
We may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective upon written notice to you.
The failure by you or Stow Simple to exercise any right under the Terms shall not form the basis for a waiver of that right.
If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder shall otherwise remain in full force and effect and enforceable.
Your rights under our Policies are not assignable, transferable or sub licensable without Stow Simple's prior written consent. Stow Simple may transfer, assign or delegate its rights and obligations under our Terms without your consent.
This Agreement shall be governed and construed in accordance with the laws of the state of Florida. You consent to the exclusive jurisdiction of the state or federal courts located in Miami- Dade County, Florida for any dispute arising out of this Agreement. You waive any objection to the jurisdiction and venue of such courts. This exclusive choice of jurisdiction does not preclude you or Stow Simple from bringing an action to enforce any judgment or judicial order in any other jurisdiction.
Any good faith dispute or controversy arising under or in connection with this Agreement, including any claims or controversies which could be brought under any federal, state or local law which governs Stow Simple, shall be settled by binding arbitration, the cost of which will be shared equally between Stow Simple and you. The prevailing party in any dispute will be entitled to recover from the losing party its costs (including costs of collection, reasonable attorneys' fees, and investigative fees). Any such arbitration proceeding shall be conducted by final and binding arbitration before a panel of one (1) arbitrator in accordance with the rules of and under the administration of the AAA , such arbitration hearing shall be held in Miami-Dade County, Florida or in any other location mutually agreed upon by you and Stow Simple.
We provide our service as is, and we make no promises or guarantees about this service.
Stow Simple's Storage Rules set forth below are made a part of this Agreement and you shall comply at all times with such rules. Stow Simple has the right from time to time to change the rules.
Monthly rental charges for storage of oversized items is as follows: